At Kukus, we craft fresh, live fermented beverages and cultures that require careful handling. As our products are perishable, we take every measure to ensure they reach you in excellent condition.

• Orders are usually dispatched within 1–3 business days.
• Delivery timelines may vary depending on your location.
• Please ensure someone is available to receive the package at the delivery address.
• Once an order has been shipped, we cannot redirect or change the delivery address.

To maintain the quality of our live products and minimize order cancellations, we follow strict payment terms below:

• Customers may choose either 100% advance payment or 50% advance payment (where offered).
• The remaining balance must be paid before dispatch or as instructed during order confirmation.
• Orders will only be processed after the applicable advance payment has been received.

• Orders can only be cancelled before they are processed for dispatch.
• Once an order has been packed or shipped, cancellations are not permitted due to the perishable nature of our products.

Because our products are perishable food items containing live cultures, we do not accept returns, exchanges, or refunds once an order has been delivered.

Our beverages and cultures contain live probiotics and are naturally fermented. Minor variations in taste, carbonation, colour, and sediment are normal and are not considered defects.