Cancellation & Refund Policy

Customer Guarantee Policy Domain: kukusstore.in

Cancellation, Returns & Refund Policy

Effective Date: September 2026 • Kuku's Doctor-Formulated Fermented Beverages • Servicing Telangana & Andhra Pradesh

Our beverages are handcrafted live probiotic ferments made in small batches by Dr. Nikitha Reddy. Because our products are fresh, perishable food items, we adhere strictly to the transparent cancellation, replacement, and refund rules outlined below.
1

Order Cancellation Policy

  • Pre-Dispatch Cancellation: You may cancel your order for a 100% refund if you contact customer support before the package is handed over to our cold courier partner (typically within 6–12 hours of order placement).
  • Post-Dispatch: Once an order has been packed and handed over for transit, cancellations cannot be processed due to the perishable nature of live cold-shipped beverages.
2

Non-Returnable Goods Notice

Under FSSAI food safety and hygiene regulations for live active cultures, we do not accept physical returns or exchanges of delivered beverage bottles once handed over to the customer.

3

Damaged Goods & Replacement Eligibility

We will gladly issue a free replacement batch or full refund under the following verified conditions:

  • Glass bottle transit damage or broken bottle seals upon arrival.
  • Delivery of incorrect flavor or missing order items.
  • Significant bottle leakage or thermal packaging breakdown during delivery.

📋 Mandatory Claim Process (24-Hour Notice):

  1. Contact support via WhatsApp (+91 897 706 6673) or email (kukusindia@gmail.com) within 24 hours of delivery.
  2. Provide your Order ID alongside clear photos and an unboxing video showing the shipping label and damaged bottle.
  3. Claims submitted after 24 hours of package delivery without unboxing video proof may not be eligible for replacement.
4

Refund Processing Timeframe (Razorpay SLA)

Once your replacement or refund claim is verified and approved by our support team:

💳 Refund SLA Commitment:

Approved refunds will be processed immediately and credited back to your original payment account (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days via Razorpay Payment Gateway.